Gwent Camping & Awnings

Reviews

• top camping shop with exelent service

  been going there for years and always had good service with helpful staff that have time to take interest in what you need keep doing what your doing guy's

  10

  Richard B.
  Review Date: 16/02/2011 Report review
• Good Camping Shop

  We often call into this shop, just returned a faulty heater, which they tested and exchanged, did not even want to check my receipt. We find the service friendly and helpful.

  10

  Jan C.
  Review Date: 08/06/2010 Report review
• shop elsewhere

  as reivew 10 and 20 lovely woman but the boss hog gets offensive when pushed for just about anything --------do your shopping on e bay at least you wont have to listen or look at him and you will get a better deal

  10

  Jerry G.
  Review Date: 30/03/2010 Report review
• Mr

  What ever happened to customer service? I wont use this shop again. Story to long and trivial to bore you with.

  10

  Alun H.
  Review Date: 12/02/2010 Report review
• I'll go to Millets next time

  I'm a local Scout Leader and went in there for some prizes for a Cooking Competition. The lady who initially served me was very friendly and helpful. However, I asked for a discount due to the fact that I was buying for the Scouts. She rang the owner of the shop and the manager came on to the shop floor and advised me that I could only have a discount with cash but as I wanted to pay by card there would be no discount. I tried to point out to him that I can get a 10% discount with Millets but I had gone to Gwent Camping to keep it local. After another discussion, he then duly went away and came back and said he would give me a 5% discount. Due to the fact that it was my lunchtime and I didn't have any more time to go to Millets, I took the 5% discount. I have shopped there a number of times before but this was my last time.

  10

  Paul S.
  Review Date: 29/01/2010 Report review
• NEVER AGAIN!

  Having used this shop several times over the last few years I was horrified by the service that I have recently received. Whilst they have an adequte amount of stock, they are not that competitively priced but probably survive on the lack of competition around - it really isn't for their customer service thats for sure! Having spent around £100 a few days ago I returned a product a day later for a refund (having been advised by the cashier that this would be fine). When I did return the item the management would only exchange - contrary to what I was originally led to believe at the time of purchase. Exchanges only were allowed according to a sign placed on one of the counters (but not at the counter that I was served at) - so I purchased an item with a verbal agreement of return by the cashier only to be refused this when returning it! Whilst they are within their legal rights the management were not budging on this - they became rude and offensive, refusing to discuss it any further. I just can't believe that this company haa survived - what a terrible attitude to have! I and my family will never shop here again. Courtesy doesn't cost anything and when I am a paying customer I expect a certain degree of respect and customer service. Had a sign been displayed at the counter I was served at, and had I not been ill advised at the point of purchase, i would not have an issue. I would prefer to order online and pay postage than have to step foot in this shop again. I try to support local businesses but they definately over stepped the mark and I an hopeful that nobody else would have to put up with such inadequate, rude and unprofessional service.

  20

  D E.
  Review Date: 26/08/2009 Report review
• exelent service

  took in an awning to be enlarged job was done with in the time stated good rate and was done to a fantastic standard saving us loads of money would recomend gwent camping to any one

  10

  Yvonne M.
  Review Date: 05/05/2009 Report review
• top camping shop

  the best shop in south wales for all your camping needs.good service with helpful staff,who know wot they are talking about

  0

  Jason M.
  Review Date: 16/06/2008 Report review