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36 Commercial Street,
Telephone: 0800 0491307 - The Carphone Warehouse is Europe's leading independent retailer of mobile phones and services, with over 2,000 stores in 10 countries. Over the past 5 years, The Carphone Warehouse has built up a significant Telecoms business, which already contributes half of the Group's revenue and is set to be a major driver of future profitable growth.
Mobile phone retailers offer lots of different services and guarantees and it is vital that you shop around for the best deal tailored to your individual needs. To ensure best customer service, The Carphone Warehouse offers various guarantees to all its customers.
The Carphone Warehouse Price Promise signifies that we won’t be beaten on price and applies only to mobile phone handsets sold with a network connection (which excludes PDAs and accessories). Our Ultimate Price Promise applies to price drops on mobile phone handsets sold with a network connection only (which excludes PDAs and accessories). If within 14 days of buying your mobile phone you are not entirely satisfied, we will be happy to change your phone, network or tariff for you where permitted. Phones sometimes go wrong, but don’t worry because The Carphone Warehouse offers a comprehensive repair service, even if you bought your phone elsewhere!
I attempted to take out a contract in Feb 2006 but failed in the credit check - since then I have just gone through my last months statement and noticed that I am having £29.95 debited from my account - when queried with my bank they advised me that the direct debit has been going out to the carphone warehouse since Mar 2006!! This just proves how unorganised and incompetent the company is - I am still trying to get my money back because why should I pay all that money out for a contract that never existed?? Scandalous!!!